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Changes to consumer law in the UK

The IPA is advising its members that extensive changes are to be made to consumer law in the UK which will affect how businesses deal with consumers.


The changes proposed by the Consumer Rights Bill currently going through the Parliamentary process will affect contracts between traders and consumers for the supply of goods, services and a new category of digital content and will update the rules on unfair contractual terms. The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 which will come into force on 13 June will update the rules on distance sales and the provision of pre-contractual information to consumers and their cancellation rights. And the Consumer Protection from Unfair Trading (Amendment) Regulations 2013 will give consumers a direct right of redress against businesses in certain circumstances.

For more information, read the full guidance note.

Last updated 06/02/2014

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